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Individual reported that the contracted maintenance provider was not using approved technical data to service aircraft.
| Attributes | |
| ACN | 1708190 |
| Time | |
| Date | 201912 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Any Unknown or Unlisted Aircraft Manufacturer |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Technician |
| Qualification | Maintenance Powerplant Maintenance Airframe |
| Events | |
| Anomaly | Deviation - Procedural Maintenance Deviation - Procedural Published Material / Policy |
Narrative:
I'll try to explain the irregularities in the several different ways. In easa authority regulations; there shouldn't have been a department named or tagged 'technical support staff;' but in the company; there is. Also technical support staff and aircraft maintenance engineers work on the exact same aircraft and do [the] same job; but they're still paid [a] different salary.in the company; the amm (aircraft maintenance manual) is completely ignored. During work; all [of] the technical staff get prevented work with [the] amm. They always desire to lead by [the] amm during work on [the] aircraft; but almost all [of] the managers in the company block it. Authorized staff always slack in the boards [and] they never work. Only the non-authorized staff work in the aircraft. Task cards/nrcs (non routine card) of work are closed without checking by C/ss.technical staff are forced by [the] managers to finish work early in almost all [of] the maintenance applications. For example; [one may be] appointed 120 hours of work in task cards/nrcs [but] get [it] finished by force in 20 hours. Inappropriate/inconvenient work in amm have made the technical staff [work] by force by managers. All [of] these irregular elements and more in cabin interior maintenance; component maintenance etc. Are hidden by the company to [avoid] detection by [the] easa and FAA.
Original NASA ASRS Text
Title: Individual reported that the Contracted Maintenance provider was not using approved technical data to service aircraft.
Narrative: I'll try to explain the irregularities in the several different ways. In EASA authority regulations; there shouldn't have been a department named or tagged 'Technical Support Staff;' but in the Company; there is. Also technical support staff and aircraft maintenance engineers work on the exact same aircraft and do [the] same job; but they're still paid [a] different salary.In the company; the AMM (Aircraft Maintenance Manual) is completely ignored. During work; all [of] the technical staff get prevented work with [the] AMM. They always desire to lead by [the] AMM during work on [the] aircraft; but almost all [of] the managers in the company block it. Authorized staff always slack in the boards [and] they never work. Only the non-authorized staff work in the aircraft. Task Cards/NRCs (Non Routine Card) of work are closed without checking by C/Ss.Technical staff are forced by [the] managers to finish work early in almost all [of] the maintenance applications. For example; [one may be] appointed 120 hours of work in Task Cards/NRCs [but] get [it] finished by force in 20 hours. Inappropriate/inconvenient work in AMM have made the technical staff [work] by force by managers. All [of] these irregular elements and more in Cabin Interior Maintenance; Component Maintenance etc. are hidden by the company to [avoid] detection by [the] EASA and FAA.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.