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| Attributes | |
| ACN | 1701627 |
| Time | |
| Date | 201911 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZLA.ARTCC |
| State Reference | CA |
| Environment | |
| Flight Conditions | VMC |
| Light | Dusk |
| Aircraft 1 | |
| Make Model Name | B787 Dreamliner Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Climb |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | ACARS |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 218 Flight Crew Total 18525 Flight Crew Type 2318 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
During our preflight check we verified the [maintenance release]; the ETOPS check and verified the time; date and station. We also verified the [maintenance release] via the ACARS. We pushed back at XA50 and took off at XB04. During climb we received an ACARS message at XB21 stating do not take off; new [maintenance release] needed. [Maintenance release] ZZZ 01 / XB21 needs to be replaced prior to push back or take off; if already pushed contact [technical support maintenance control] for new [maintenance release]. We contacted [technical support maintenance control]. [Technical support maintenance control] said there was an electronic logbook software glitch that has been creating these messages. He said we are okay to continue. I just wanted to report the problem to ensure it is addressed.
Original NASA ASRS Text
Title: B787 Captain reported receiving spurious ACARS report stating not to takeoff during climb.
Narrative: During our preflight check we verified the [Maintenance Release]; the ETOPS check and verified the time; date and station. We also verified the [Maintenance Release] via the ACARS. We pushed back at XA50 and took off at XB04. During climb we received an ACARS message at XB21 stating do not take off; new [Maintenance Release] needed. [Maintenance Release] ZZZ 01 / XB21 needs to be replaced prior to push back or take off; if already pushed contact [Technical Support Maintenance Control] for new [Maintenance Release]. We contacted [Technical Support Maintenance Control]. [Technical Support Maintenance Control] said there was an electronic logbook software glitch that has been creating these messages. He said we are okay to continue. I just wanted to report the problem to ensure it is addressed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.