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Flight attendant reported that a passenger's service dog bit her.
| Attributes | |
| ACN | 1700378 |
| Time | |
| Date | 201911 |
| Local Time Of Day | 1201-1800 |
| Aircraft 1 | |
| Make Model Name | EMB ERJ 170/175 ER/LR |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
I was passing out beverages during meal service. I was speaking with passenger in [seat] about meal options when I felt what felt like something hard hit and pinch the lower part of my leg. I pulled back and looked to see the service animal that [passenger] had; pull away and attempt started to seem agitated that I was standing right next to him. I then told [passenger] that I don't think his dog is fond of me because he nipped my leg. [Passenger] responded with saying that I startled the dog; she doesn't like being startled. I kept my distance from the dog and told the owner I wasn't comfortable getting close to him as the dog had already nipped at my leg. I continued my service as I was not in any serious pain and did not feel as if I was seriously injured to the point where I was not able to operate normally. I informed flight attendant B of the situation as well as the captain.
Original NASA ASRS Text
Title: Flight attendant reported that a passenger's service dog bit her.
Narrative: I was passing out beverages during meal service. I was speaking with passenger in [seat] about meal options when I felt what felt like something hard hit and pinch the lower part of my leg. I pulled back and looked to see the service animal that [Passenger] had; pull away and attempt started to seem agitated that I was standing right next to him. I then told [Passenger] that I don't think his dog is fond of me because he nipped my leg. [Passenger] responded with saying that I startled the dog; she doesn't like being startled. I kept my distance from the dog and told the owner I wasn't comfortable getting close to him as the dog had already nipped at my leg. I continued my service as I was not in any serious pain and did not feel as if I was seriously injured to the point where I was not able to operate normally. I informed Flight Attendant B of the situation as well as the Captain.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.