A320 first officer reported a communication breakdown between flight crew and dispatch regarding dry...

Attributes
ACN	1689046
Time
Date	201910
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	A320
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Person 1
Function	First Officer Pilot Not Flying
Qualification	Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine
Experience	Flight Crew Last 90 Days 158 Flight Crew Total 9097 Flight Crew Type 5175
Events
Anomaly	Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy

Narrative:

We were taxiing out at ZZZ when we received an ACARS [message] that said lp [load planning] could not provide final [weights] due to the misloading of hazardous goods. We had no idea we had been boarded with any hazardous goods because we had not received any ACARS [messages] stating any hazardous goods were onboard. We called dispatch for help and about that time we were told that we had dry ice onboard and that it was not loaded properly and would need to return to the gate. We started back to the gate. We then received our final [weights]. We called operations and they said that we now could take off because the dry ice was surrounded by 18 bags vs the minimum of 15. We then flew an uneventful leg to ZZZ1.1. If the dry ice did not meet the minimum weight to be considered hazardous; then why would we have to taxi back to get it reloaded?2. If the dry ice did meet the minimum weight; why didn't we receive any [messages] stating we had hazardous goods onboard?

Original NASA ASRS Text

Title: A320 First Officer reported a communication breakdown between flight crew and Dispatch regarding Dry Ice excepted quantities and loading configurations.

Narrative: We were taxiing out at ZZZ when we received an ACARS [message] that said LP [Load Planning] could not provide final [weights] due to the misloading of hazardous goods. We had no idea we had been boarded with any hazardous goods because we had not received any ACARS [messages] stating any hazardous goods were onboard. We called Dispatch for help and about that time we were told that we had dry ice onboard and that it was not loaded properly and would need to return to the gate. We started back to the gate. We then received our final [weights]. We called OPS and they said that we now could take off because the dry ice was surrounded by 18 bags vs the minimum of 15. We then flew an uneventful leg to ZZZ1.1. If the dry ice did not meet the minimum weight to be considered hazardous; then why would we have to taxi back to get it reloaded?2. If the dry ice did meet the minimum weight; why didn't we receive any [messages] stating we had hazardous goods onboard?

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A320 first officer reported a communication breakdown between flight crew and dispatch regarding dry ice excepted quantities and loading configurations.