Flight attendants report injuries resulted from manually adjusting seats in business class in flight...

Attributes
ACN	1682332
Time
Date	201909
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Pax Seat
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Person 2
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural MEL Deviation - Procedural Maintenance Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Illness

Narrative:

Aircraft X has had several business seats inop electrically. Customer service put customers in the seats with expectations that crew will manually deploy and move seats to the desired recline and bring them back up. It's one thing to have to manually adjust seats when they become inoperative in flight but when an aircraft leaves with known broken seats it is a lot to expect the crew to get on their hands and knees to adjust seats. Today several female crew refused to move the seats due to previous injury- bruises; cuts and sore muscles. As the make and purser it was left up to me- after this trip I have a painful neck and right shoulder from adjusting the seats manually.company is asking for oji's with this continued practice. How about fixing the seats?

Original NASA ASRS Text

Title: Flight Attendants report injuries resulted from manually adjusting seats in business class in flight.

Narrative: Aircraft X has had several Business seats inop electrically. Customer Service put customers in the seats with expectations that crew will manually deploy and move seats to the desired recline and bring them back up. It's one thing to have to manually adjust seats when they become inoperative in flight BUT when an aircraft leaves with known broken seats it is a lot to expect the crew to get on their hands and knees to adjust seats. Today several female crew refused to move the seats due to previous injury- bruises; cuts and sore muscles. As the make and purser it was left up to me- after this trip I have a painful neck and right shoulder from adjusting the seats manually.Company is asking for OJI's with this continued practice. How about fixing the seats?

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.