Narrative:

Station did not notify us of wheelchair batteries as required per fom 2.100 at close out; we noted on the flight deck report that we had two electrical wheelchairs on board. Upon reviewing fom 2.100 we asked operations and the ground crew as to the status of the wheelchair batteries. We received conflicting information from the station and ground crew about the location of the batteries. I then asked the ramp crew to verify if the batteries where on the wheelchair or removed. They confirmed the batteries where removed. We then asked the 'a' flight attendant if she was notified by the csa. She said no. We asked her to find the guests and ask them where the batteries where for clarification. Per fom 2.100 the csa is to notify 'a'fa where the batteries are located. This was not done. In the flight deck report include where the batteries are located; cabin or cargo hold. Then there will be less confusion among all parties involved.

Google
 

Original NASA ASRS Text

Title: Commercial airline flight crew reported a communication breakdown regarding the transport of Lithium Ion and Dry Cell batteries; a violation of company Hazmat procedures.

Narrative: Station did not notify us of wheelchair batteries as required per FOM 2.100 At close out; we noted on the flight deck report that we had two electrical wheelchairs on board. Upon reviewing FOM 2.100 we asked operations and the ground crew as to the status of the wheelchair batteries. We received conflicting information from the station and ground crew about the location of the batteries. I then asked the ramp crew to verify if the batteries where on the wheelchair or removed. They confirmed the batteries where removed. We then asked the 'A' FA if she was notified by the CSA. She said no. We asked her to find the guests and ask them where the batteries where for clarification. Per FOM 2.100 the CSA is to notify 'A'FA where the batteries are located. This was not done. In the flight deck report include where the batteries are located; cabin or cargo hold. Then there will be less confusion among all parties involved.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.