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Air carrier ground employee expressed concern about aircraft dispatched with lost cell phone in the cabin.
| Attributes | |
| ACN | 1672981 |
| Time | |
| Date | 201908 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cabin Furnishing |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown Flight Deck / Cabin / Aircraft Event Passenger Electronic Device |
Narrative:
A passenger dropped her cell phone behind a plane panel. Mechanics were called. They could not get to cell phone and they did talk to passenger. Mechanic deferred item and plane left. If the cell phone has a lithium ion battery I hope it does not catch fire because no one can get to it. A manager keeps sending customer service pictures of what cell phone batteries can do to bags so this concerns me.
Original NASA ASRS Text
Title: Air carrier ground employee expressed concern about aircraft dispatched with lost cell phone in the cabin.
Narrative: A passenger dropped her cell phone behind a plane panel. Mechanics were called. They could not get to cell phone and they did talk to passenger. Mechanic deferred item and plane left. If the cell phone has a lithium ion battery I hope it does not catch fire because no one can get to it. A manager keeps sending Customer Service pictures of what cell phone batteries can do to bags so this concerns me.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.