Narrative:

On several trips we noticed a 0% load from the auxiliary tru (transformer rectifier unit). There was no cas message and synoptic page remained green throughout the flight. When we were able to compare to our other aircraft (same type); we noticed there was always a load greater than 0% indicated. Concerned; we asked our maintenance group if it was normal. We were told that there was a possible wiring issue and later a possible broken ground wire but that it was not an issue. This went on for a couple of weeks until it was written up. Much displeasure was displayed as this is apparently a difficult troubleshoot and fix. There is an afm load limitation on the auxiliary tru of 40% on the ground which we were unable to see since it didn't indicate. The primary purpose of the auxiliary tru is to do what one of a main or essential tru's do if they are to fail. The load readout is important. It is not an MEL item.many pilots and maintenance techs were aware of this issue. Some say it was this way from delivery and it was just noticed. I think it may have broken recently. My concern is knowledge of the problem without it being addressed in a timely manner. The difficulty of the task or the inconvenience to the passengers should never be a concern when a potential safety item occurs.

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Original NASA ASRS Text

Title: G550 Captain reported an electric distribution anomaly that had not been promptly addressed.

Narrative: On several trips we noticed a 0% load from the AUX TRU (Transformer Rectifier Unit). There was no CAS message and synoptic page remained green throughout the flight. When we were able to compare to our other aircraft (same type); we noticed there was always a load greater than 0% indicated. Concerned; we asked our maintenance group if it was normal. We were told that there was a possible wiring issue and later a possible broken ground wire but that it was not an issue. This went on for a couple of weeks until it was written up. Much displeasure was displayed as this is apparently a difficult troubleshoot and fix. There is an AFM load limitation on the AUX TRU of 40% on the ground which we were unable to see since it didn't indicate. The primary purpose of the AUX TRU is to do what one of a Main or Essential TRU's do if they are to fail. The load readout is important. It is not an MEL item.Many pilots and maintenance techs were aware of this issue. Some say it was this way from delivery and it was just noticed. I think it may have broken recently. My concern is knowledge of the problem without it being addressed in a timely manner. The difficulty of the task or the inconvenience to the passengers should never be a concern when a potential safety item occurs.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.