Air carrier flight attendants reported that a passenger's emotional support animal defecated on a pa...

Attributes
ACN	1621222
Time
Date	201902
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Person 2
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown Inflight Event / Encounter Bird / Animal

Narrative:

Passenger in 18A had an emotional support animal that left her lap ran up the isle to row 7 took a crap before continuing up the aisle. I grabbed the dog to stop him from coming forward; at that time the owner came and picked up the dog. [The passenger] then cleaned up the mess. The odor was so bad I asked if anyone wanted to move to the 3 empty seats I had up front since they were in economy comfort. The captain then announced we were 16 out; and everyone said; they were ok. We put down paper and sprayed with air freshener; after I made sure nobody had allergies. We called captain and requested cleaners when we landed.[this was caused by] no control of emotional support animals. I did notice the dog was panting when I picked up her garbage.[emotional support] animals should be in kennels. I think this is a huge issue. I later found out the dog was on the other passenger that was seated in 18B. I was told later that the dog defecated on that passenger.

Original NASA ASRS Text

Title: Air Carrier flight attendants reported that a passenger's Emotional Support Animal defecated on a passenger and in another row during flight.

Narrative: Passenger in 18A had an Emotional Support Animal that left her lap ran up the isle to row 7 took a crap before continuing up the aisle. I grabbed the dog to stop him from coming forward; at that time the owner came and picked up the dog. [The passenger] then cleaned up the mess. The odor was so bad I asked if anyone wanted to move to the 3 empty seats I had up front since they were in economy comfort. The captain then announced we were 16 out; and everyone said; they were ok. We put down paper and sprayed with air freshener; after I made sure nobody had allergies. We called Captain and requested cleaners when we landed.[This was caused by] no control of Emotional Support Animals. I did notice the dog was panting when I picked up her garbage.[Emotional support] animals should be in kennels. I think this is a huge issue. I later found out the dog was on the other passenger that was seated in 18B. I was told later that the dog defecated on that passenger.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Air carrier flight attendants reported that a passenger's emotional support animal defecated on a passenger and in another row during flight.