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B737-700 flight attendant reported a security issue with inaccurate passenger count procedure.
| Attributes | |
| ACN | 1591507 |
| Time | |
| Date | 201811 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge Other / Unknown |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Security Deviation - Procedural Weight And Balance |
Narrative:
Ops agent had given me the count as 47+1 and was ready to close the door. I asked him to wait so that the C flight attendant (flight attendant) could finish briefing the exit row. Something either I (the a) or the C said alerted one of the passengers in the exit row; and she asked us if she was on the correct flight to ZZZ. We informed her that no; we were going to ZZZ1. That is when she grabbed her things and deplaned. I asked him what the new count was and he said; 'now it should be correct.' my thing is; there's no way to cross check the passengers count; and if that 'extra person' had been a terrorist; we could have been in serious trouble. We had no way of knowing that an extra person was on there; and if she hadn't been in the exit row; she might not have known herself.
Original NASA ASRS Text
Title: B737-700 Flight Attendant reported a security issue with inaccurate passenger count procedure.
Narrative: Ops agent had given me the count as 47+1 and was ready to close the door. I asked him to wait so that the C Flight Attendant (FA) could finish briefing the exit row. Something either I (the A) or the C said alerted one of the passengers in the exit row; and she asked us if she was on the correct flight to ZZZ. We informed her that no; we were going to ZZZ1. That is when she grabbed her things and deplaned. I asked him what the new count was and he said; 'Now it should be correct.' My thing is; there's no way to cross check the passengers count; and if that 'extra person' had been a terrorist; we could have been in serious trouble. We had no way of knowing that an extra person was on there; and if she hadn't been in the exit row; she might not have known herself.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.