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Air carrier captain reported receiving an incorrect passenger count at the gate.
| Attributes | |
| ACN | 1583504 |
| Time | |
| Date | 201810 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Takeoff |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 468 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
We received our weight and balance report from the operations agent; and our pwb data through ACARS. Both matched as version 1. We closed the door; completed checklists; and taxied out for departure. As we taxied onto the runway for takeoff; we received a ding from ACARS. As we were already beginning to accelerate for takeoff; we chose to ignore the ACARS and continue. Once airborne; we checked the ACARS; and we had received version 2 of the pwb takeoff data. It had a revised passenger count. I called the flight attendants (F/as) and asked them how many passengers we actually had. There count matched the version 2 passenger count. We continued the flight uneventfully. I feel the company's new policy of not having the F/as perform a passenger count to confirm it matches the operations agent count is based solely on trying to get the cabin door closed quicker. It is not a rare occurrence to have the actual passenger count mismatch what the ops agent says. If there is an emergency; we need to know how many people we have on our aircraft; and with this new policy in place; there is no verification of how many people are actually on the aircraft.
Original NASA ASRS Text
Title: Air carrier Captain reported receiving an incorrect passenger count at the gate.
Narrative: We received our weight and balance report from the Operations Agent; and our PWB data through ACARS. Both matched as Version 1. We closed the door; completed checklists; and taxied out for departure. As we taxied onto the runway for takeoff; we received a ding from ACARS. As we were already beginning to accelerate for takeoff; we chose to ignore the ACARS and continue. Once airborne; we checked the ACARS; and we had received Version 2 of the PWB takeoff data. It had a revised passenger count. I called the Flight Attendants (F/As) and asked them how many passengers we actually had. There count matched the Version 2 Passenger count. We continued the flight uneventfully. I feel the Company's new policy of not having the F/As perform a passenger count to confirm it matches the Operations Agent count is based solely on trying to get the cabin door closed quicker. It is not a rare occurrence to have the actual passenger count mismatch what the Ops Agent says. If there is an emergency; we need to know how many people we have on our aircraft; and with this new policy in place; there is no verification of how many people are actually on the aircraft.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.