Narrative:

We were filed to fly an RNAV STAR and ATC had us switch to a different RNAV STAR; which the week prior; the company told us not accept such a change. Upon loading the arrival; we had several issues getting the arrival to load correctly. Due to the last minute change to our new arrival and issues loading the new arrival; we were unable to make the crossing restrictions. We then informed ATC that we could not make the crossing restrictions. [We should have] worked out approach changes with our company prior to our departure in order for us to have time to review arrival parameters.

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Original NASA ASRS Text

Title: Air carrier Captain reported ATC changed the filed RNAV STAR and the flight crew was unable to load it in the FMC.

Narrative: We were filed to fly an RNAV STAR and ATC had us switch to a different RNAV STAR; which the week prior; the company told us not accept such a change. Upon loading the arrival; we had several issues getting the arrival to load correctly. Due to the last minute change to our new arrival and issues loading the new arrival; we were unable to make the crossing restrictions. We then informed ATC that we could not make the crossing restrictions. [We should have] worked out approach changes with our company prior to our departure in order for us to have time to review arrival parameters.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.