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B737NG captain reported the aircraft wi-fi was not working in cruise; which affected the ability to access the flight plan on the ipad.
| Attributes | |
| ACN | 1565207 |
| Time | |
| Date | 201808 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | B737 Next Generation Undifferentiated |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Data Transmission and Automatic Calling |
| Person 1 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 50 Flight Crew Type 2978 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
At cruise flight; our wi-fi stopped working. I then saw that I was unable to access the pilot mobile app. Since I do not routinely copy the flight plan to ibook or acrobat (we are not required to do this); I was unable to access the flight plan. I've lost wi-fi before but not had this problem. Maybe it's a 737max thing. My first officer had a copy on ibook and airdropped it to me. Later we were able to restore the wi-fi and I could login to pilot mobile but the [flight plan] was not there anymore.
Original NASA ASRS Text
Title: B737NG Captain reported the aircraft Wi-Fi was not working in cruise; which affected the ability to access the flight plan on the iPad.
Narrative: At cruise flight; our Wi-Fi stopped working. I then saw that I was unable to access the Pilot Mobile app. Since I do not routinely copy the flight plan to iBook or acrobat (we are not required to do this); I was unable to access the flight plan. I've lost Wi-Fi before but not had this problem. Maybe it's a 737max thing. My First Officer had a copy on iBook and airdropped it to me. Later we were able to restore the Wi-Fi and I could login to pilot mobile but the [flight plan] was not there anymore.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.