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B737 flight attendant reported she injured her back and knees when the aircraft was brought to an abrupt stop on the taxiway.
| Attributes | |
| ACN | 1545124 |
| Time | |
| Date | 201805 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Experience | Flight Attendant Airline Total 30 Flight Attendant Number Of Acft Qualified On 6 Flight Attendant Total 30 Flight Attendant Type 90 |
| Events | |
| Anomaly | Ground Event / Encounter Other / Unknown |
Narrative:
The 737 captain slammed on [the] brakes. I was in back galley standing at middle cart facing aft of aircraft. I had just stowed inserts and was locking galley and carts. As I was stepping onto a cart to lock I got thrown backwards out [of the] galley into aft left lav; bouncing into last row of seats bending my back backwards over seat. The safety video for departure was just ending. I was number 2 locking and stowing everything to start my cabin safety check after I locked everything but never had that chance.then the plane jerked and I started to get my balance to walk and as I stood up to walk back to carts the cart in middle started to rush toward me hitting my knee or knees and I stopped it from crushing me with my hands reached out.captain made a PA apologizing and called back 2 times to see if we were ok.I was not and he said I understand we are going back to gate.it took 30 minutes to [an] hour to get parked at gate and then another hour to get flight attendant (flight attendant) to relieve me of duties off the flight. [I] injured my back and knees.
Original NASA ASRS Text
Title: B737 Flight Attendant reported she injured her back and knees when the aircraft was brought to an abrupt stop on the taxiway.
Narrative: The 737 Captain slammed on [the] brakes. I was in back galley standing at middle cart facing aft of aircraft. I had just stowed inserts and was locking galley and carts. As I was stepping onto a cart to lock I got thrown backwards out [of the] galley into aft left lav; bouncing into last row of seats bending my back backwards over seat. The safety video for departure was just ending. I was number 2 locking and stowing everything to start my cabin safety check after I locked everything but never had that chance.Then the plane jerked and I started to get my balance to walk and as I stood up to walk back to carts the cart in middle started to rush toward me hitting my knee or knees and I stopped it from crushing me with my hands reached out.Captain made a PA apologizing and called back 2 times to see if we were ok.I was not and he said I understand we are going back to gate.It took 30 minutes to [an] hour to get parked at gate and then another hour to get FA (Flight Attendant) to relieve me of duties off the flight. [I] injured my back and knees.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.