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A321 captain reported difficulty contacting company via ACARS or phone while on the ground.
| Attributes | |
| ACN | 1527272 |
| Time | |
| Date | 201803 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A321 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
No answer to multiple ACARS and voice requests while on the ground. Dispatch was also unable to reach voice phone. Finally did after multiple attempts. Multiple aircraft on the ground but unacceptable. No assistance should we have a medical emergency or other emergency requiring a gate immediately.
Original NASA ASRS Text
Title: A321 Captain reported difficulty contacting Company via ACARS or phone while on the ground.
Narrative: No answer to multiple ACARS and voice requests while on the ground. Dispatch was also unable to reach voice phone. Finally did after multiple attempts. Multiple aircraft on the ground but unacceptable. No assistance should we have a medical emergency or other emergency requiring a gate immediately.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.