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B737 first officer reported poor communication with operations led to an extended hold time on the ramp.
| Attributes | |
| ACN | 1516949 |
| Time | |
| Date | 201802 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | First Officer |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Smoke / Fire / Fumes / Odor |
Narrative:
Landed 10 minutes late and was told to hold for gate after an airplane just arrived there and was going to be towed off the gate. Was told 15 minutes. Informed passengers about the delay. Shut down #2 engine and ran ventilation through APU. After 15 minutes inquired about gate with no informative info. Multiple passengers up for the restroom but still no info on time frame for gate to open. After 30 min complaints from passengers about fumes from engine. After another inquiry said they called maintenance and after 30 minutes they were no show. Inferred with captain about turning the airplane to prevent smell. Within 5 minutes was told a passenger was calling the news about the smell and decided to shut # 1 engine down to prevent exhaust from entering cabin.was given another gate 45 minutes after landing and taxied to the gate with no other incident. Multiple updates given as best as possible but no info given to us through ops. Given different gate after supervisor requested and threat of passenger calling news. At gate 50 minutes after landing on an already late aircraft.[this could have been prevented with] multiple gates for terminating aircraft at the gates. Perhaps tow a terminator off to allow a late aircraft in instead of waiting for a maintenance aircraft off the gate.
Original NASA ASRS Text
Title: B737 First Officer reported poor communication with operations led to an extended hold time on the ramp.
Narrative: Landed 10 minutes late and was told to hold for gate after an airplane just arrived there and was going to be towed off the gate. Was told 15 minutes. Informed passengers about the delay. Shut down #2 engine and ran ventilation through APU. After 15 minutes inquired about gate with no informative info. Multiple passengers up for the restroom but still no info on time frame for gate to open. After 30 min complaints from passengers about fumes from engine. After another inquiry said they called maintenance and after 30 minutes they were no show. Inferred with Captain about turning the airplane to prevent smell. Within 5 minutes was told a passenger was calling the news about the smell and decided to shut # 1 engine down to prevent exhaust from entering cabin.Was given another gate 45 minutes after landing and taxied to the gate with no other incident. Multiple updates given as best as possible but no info given to us through ops. Given different gate after supervisor requested and threat of passenger calling news. At gate 50 minutes after landing on an already late aircraft.[This could have been prevented with] multiple gates for terminating aircraft at the gates. Perhaps tow a terminator off to allow a late aircraft in instead of waiting for a Maintenance aircraft off the gate.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.