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Air carrier pilot reported poor communication with ground crew while being de-iced; which was indicative of lack of proper training.
| Attributes | |
| ACN | 1515790 |
| Time | |
| Date | 201802 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ISP.Airport |
| State Reference | NY |
| Environment | |
| Flight Conditions | IMC |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | Large Transport Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Not Flying Captain |
| Qualification | Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
After dealing with ACARS no comm meaning no performance weight and balance information in isp; we needed to be deiced due to falling snow. Communication with iceman was difficult at best. I elected to go with two-step type I and then anti-iced with type iv. This seemed to confuse [the] iceman but was quickly sorted out. After the second step was complete; iceman was happy to drive off with no information on temperature; fluid freeze point and start time of final application. It took several tries to extract this information and seemed to be a surprise.this clearly is indicative of a lack of proper training. Nearly all of our own station personnel are woefully unprepared to conduct deicing procedures. Our stations where third party vendors handle deicing; the process is efficient; professional; and ultimately safe. Inadequate deicing procedures are a safety of flight concern which immediately puts the flight crew in the 'yellow'; and if not managed promptly; certainly in the 'red.'
Original NASA ASRS Text
Title: Air carrier pilot reported poor communication with ground crew while being de-iced; which was indicative of lack of proper training.
Narrative: After dealing with ACARS NO COMM meaning no Performance Weight and Balance information in ISP; we needed to be deiced due to falling snow. Communication with Iceman was difficult at best. I elected to go with two-step Type I and then anti-iced with Type IV. This seemed to confuse [the] Iceman but was quickly sorted out. After the second step was complete; Iceman was happy to drive off with no information on temperature; fluid freeze point and start time of final application. It took several tries to extract this information and seemed to be a surprise.This clearly is indicative of a lack of proper training. Nearly all of our own Station Personnel are woefully unprepared to conduct deicing procedures. Our Stations where third party vendors handle deicing; the process is efficient; professional; and ultimately safe. Inadequate deicing procedures are a Safety of Flight concern which immediately puts the Flight Crew in the 'Yellow'; and if not managed promptly; certainly in the 'Red.'
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.