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B737 captain reported that flight attendants do not have knowledge of the SOP to gain access to the flight deck using the keypad.
| Attributes | |
| ACN | 1505725 |
| Time | |
| Date | 201712 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 174 Flight Crew Total 16137 Flight Crew Type 1778 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Security |
Narrative:
I am encountering an alarming increase in the number of flight attendants that have no knowledge of the SOP's regarding flight deck access via a boeing keypad door. On today's flight; not a single flight attendant out of the four working flight attendants knew the SOP for normal flight deck entry via the keypad. More surprisingly and worrisome is that none of the working flight attendants knew the emergency access code for the door! I asked each flight attendant; prior to boarding; to practice entering the normal entry code and the emergency access code. It took several attempts by each flight attendant to be able to properly enter either code! We must do a better job training the flight attendants in proper SOP for flight deck access via boeing keypad entry!
Original NASA ASRS Text
Title: B737 Captain reported that flight attendants do not have knowledge of the SOP to gain access to the flight deck using the keypad.
Narrative: I am encountering an alarming increase in the number of flight attendants that have no knowledge of the SOP's regarding flight deck access via a Boeing keypad door. On today's flight; not a single flight attendant out of the four working flight attendants knew the SOP for normal flight deck entry via the keypad. More surprisingly and worrisome is that none of the working flight attendants knew the Emergency Access Code for the door! I asked each flight attendant; prior to boarding; to practice entering the normal entry code and the Emergency Access Code. It took several attempts by each flight attendant to be able to properly enter either code! We must do a better job training the flight attendants in proper SOP for flight deck access via Boeing keypad entry!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.