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Airline ramp employee reported company personnel agreed to work an unfamiliar aircraft model without appropriate training.
| Attributes | |
| ACN | 1493080 |
| Time | |
| Date | 201710 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Ramp |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
[Air carrier] elected to swap [aircraft make and model in schedule]. We previously had a similar issue whereas the manager refused the aircraft based on the lack of training and equipment. Unfortunately; the same swap occurred again. Station reports initial call from [air carrier] dispatch stated the personnel were unable to handle such equipment as the station does not have trained individuals (no regular service current or past). A subsequent call was made to the ticket counter (not general manager or senior regional manager) and agent accepted the aircraft swap. Notification/escalation came to senior regional manager when aircraft was in range to station. Subsequently; the staff handled the aircraft for which they were not trained.
Original NASA ASRS Text
Title: Airline ramp employee reported company personnel agreed to work an unfamiliar aircraft model without appropriate training.
Narrative: [Air carrier] elected to swap [aircraft make and model in schedule]. We previously had a similar issue whereas the Manager refused the aircraft based on the lack of training and equipment. Unfortunately; the same swap occurred again. Station reports initial call from [Air carrier] dispatch stated the personnel were unable to handle such equipment as the station does not have trained individuals (no regular service current or past). A subsequent call was made to the ticket counter (not General Manager or Senior Regional Manager) and agent accepted the aircraft swap. Notification/escalation came to Senior Regional Manager when aircraft was in range to station. Subsequently; the staff handled the aircraft for which they were not trained.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.