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A321 captain reported that a caterer attempted to open the galley service door prior to being cleared to do so.
| Attributes | |
| ACN | 1491114 |
| Time | |
| Date | 201710 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A321 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
The catering truck left the aircraft; but returned shortly thereafter to the forward right door. Per the procedures; the caterer knocked on the door; and instead of waiting for the 'all clear' signal; he started to open the door. Alertly; the flight attendant disarmed the door. If she hadn't; I suspect a slide would have deployed. Caterer did not follow procedures.
Original NASA ASRS Text
Title: A321 Captain reported that a caterer attempted to open the galley service door prior to being cleared to do so.
Narrative: The catering truck left the aircraft; but returned shortly thereafter to the forward right door. Per the procedures; the caterer knocked on the door; and instead of waiting for the 'All clear' signal; he started to open the door. Alertly; the Flight Attendant disarmed the door. If she hadn't; I suspect a slide would have deployed. Caterer did not follow procedures.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.