 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
B767 flight attendant reported concern with other flight attendants lack of knowledge of the flight deck emergency call function on the interphone.
| Attributes | |
| ACN | 1490887 |
| Time | |
| Date | 201710 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Cockpit/Cabin Communication |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
During my preflight briefing with flight attendants; I reviewed how this particular aircraft used interphone handsets similar to B777 aircraft. Therefore; to place a flight deck emergency call; fas must dial number 4 - no alert button. To my amazement; only one out of six were familiar with this process. The others requested an actual demonstration on how to operate the interphone in an emergency. After my briefing; fas quickly understood the expected actions and required no additional instructions.this report is being submitted for track/trending. Additionally; for consideration this task be added to future training modules during recurrent training and consideration of actual handset mock-up in training. This appears to be a 'familiarity' human factors issue; not inability to perform a specific task.
Original NASA ASRS Text
Title: B767 Flight Attendant reported concern with other flight attendants lack of knowledge of the flight deck emergency call function on the interphone.
Narrative: During my preflight briefing with flight attendants; I reviewed how this particular aircraft used interphone handsets similar to B777 aircraft. Therefore; to place a Flight Deck emergency call; FAs must dial number 4 - no Alert button. To my amazement; only ONE out of six were familiar with this process. The others requested an actual demonstration on how to operate the interphone in an emergency. After my briefing; FAs quickly understood the expected actions and required no additional instructions.This report is being submitted for track/trending. Additionally; for consideration this task be added to future training modules during recurrent Training and consideration of actual handset mock-up in training. This appears to be a 'familiarity' human factors issue; NOT inability to perform a specific task.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.