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B737 captain reported difficulties with his efb contents manager application. He was unable to access required and necessary information during flight and spent excessive time booting; installing; uninstalling; and rebooting the efb contents manager application.
| Attributes | |
| ACN | 1450434 |
| Time | |
| Date | 201705 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Total 15000 Flight Crew Type 619 |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
On two separate days of my previous trip I could not access [my efb contents manager app] on my ipad. During my initial preflight planning I noticed [the efb contents manager] updated over 150 items and assumed it worked. I had to divert on my last trip from landing in ZZZ and a windshear go around and on the way to ZZZ1 I tried to open the QRH for the diversion guide to no avail. Nothing in [my efb contents manager] would open. Today I was again preflight planning for a flight to start another trip and [my efb contents manager application] again updated everything. I tried to open something but again nothing opened. I spent the better part of 30 minutes of my preflight planning updating; installing; rebooting; hard rebooting; uninstalling [my efb contents manager app] and installing yet again. For now it appears to be working. What a great idea to do away with our emergency paper checklists!
Original NASA ASRS Text
Title: B737 Captain reported difficulties with his EFB contents manager application. He was unable to access required and necessary information during flight and spent excessive time booting; installing; uninstalling; and rebooting the EFB contents manager application.
Narrative: On two separate days of my previous trip I could not access [my EFB contents manager app] on my iPad. During my initial preflight planning I noticed [the EFB contents manager] updated over 150 items and assumed it worked. I had to divert on my last trip from landing in ZZZ and a windshear go around and on the way to ZZZ1 I tried to open the QRH for the diversion guide to no avail. Nothing in [my EFB contents manager] would open. Today I was again preflight planning for a flight to start another trip and [my EFB contents manager application] again updated everything. I tried to open something but again nothing opened. I spent the better part of 30 minutes of my preflight planning updating; installing; rebooting; hard rebooting; uninstalling [my EFB contents manager app] and installing yet again. For now it appears to be working. What a great idea to do away with our emergency paper checklists!
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.