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Gate agent reported a flight pushed off the gate even though the jetway had not been moved away from the aircraft.
| Attributes | |
| ACN | 1431360 |
| Time | |
| Date | 201703 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
I was summoned to meet an aircraft that had returned to block at gate. I was the originally assigned to the flight originally so I repositioned the jetbridge to offer egress and to deplane passengers. The captain came to podium to say that there would another 15 to 20 minutes so I didn't have too deplane my passengers. Afterwards I was given the okay to close the aircraft door. I then retracted my canopy and I called zone to say that I needed a guide off and she responded that she would relay the message to ramp and there would be a few minutes. I would say that well after 10 minutes I observed the aircraft moving without a ramp guide off at this time was scared and shocked that it happened. All kinds of questions went through my mind for example what if I had been too close to the aircraft there certainly would have been substantial damage ramp should have given me a signal. I then called zone and spoke to another guy; he said he would contact a ramp supervisor.
Original NASA ASRS Text
Title: Gate Agent reported a flight pushed off the gate even though the jetway had not been moved away from the aircraft.
Narrative: I was summoned to meet an aircraft that had returned to block at gate. I was the originally assigned to the flight originally so I repositioned the jetbridge to offer egress and to deplane passengers. The captain came to podium to say that there would another 15 to 20 minutes so I didn't have too deplane my passengers. Afterwards I was given the okay to close the aircraft door. I then retracted my canopy and I called zone to say that I needed a guide off and she responded that she would relay the message to ramp and there would be a few minutes. I would say that well after 10 minutes I observed the aircraft moving without a ramp guide off at this time was scared and shocked that it happened. All kinds of questions went through my mind for example what if I had been too close to the aircraft there certainly would have been substantial damage ramp should have given me a signal. I then called zone and spoke to another guy; he said he would contact a ramp supervisor.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.