B747-400 first officer reported the flight crew was told that maintenance was unable to determine th...

Narrative:

The inbound aircraft was delayed approximately 9 hours for a maintenance issue. We asked dispatch if they could tell us the maintenance reason for the delay while we were planning our flight. We boarded the aircraft and proceeded with our preflight duties. I sent a message to [maintenance] to find out what the issue was for the previous flights delay as there was nothing in the [paperwork] that showed why the aircraft was delayed for 9 hours. [Maintenance] replied; ['under our new maintenance tracking system; we can't find that information.'] so a 747-400 that has a 9 hour maintenance delay has no visible record for the pilots to find out what was wrong with the aircraft. We find this unacceptable. Also in the [paperwork]; it says 'both engines serviced' which is unacceptable as the 747-400 has [four] engines.

Original NASA ASRS Text

Title: B747-400 First Officer reported the flight crew was told that Maintenance was unable to determine the reason for a previous nine hour maintenance delay on the inbound aircraft.

Narrative: The inbound aircraft was delayed approximately 9 hours for a maintenance issue. We asked Dispatch if they could tell us the maintenance reason for the delay while we were planning our flight. We boarded the aircraft and proceeded with our preflight duties. I sent a message to [Maintenance] to find out what the issue was for the previous flights delay as there was nothing in the [paperwork] that showed why the aircraft was delayed for 9 hours. [Maintenance] replied; ['Under our new maintenance tracking system; we can't find that information.'] So a 747-400 that has a 9 hour maintenance delay has no visible record for the pilots to find out what was wrong with the aircraft. We find this unacceptable. Also in the [paperwork]; it says 'BOTH ENGINES SERVICED' which is unacceptable as the 747-400 has [four] engines.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1411015
Time
Date	201612
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZZ.Airport
State Reference	FO
Environment
Light	Daylight
Aircraft 1
Make Model Name	B747-400
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	First Officer
Qualification	Flight Crew Air Transport Pilot (ATP)
Experience	Flight Crew Total 14238 Flight Crew Type 2675
Events
Anomaly	Deviation - Procedural Published Material / Policy

B747-400 first officer reported the flight crew was told that maintenance was unable to determine the reason for a previous nine hour maintenance delay on the inbound aircraft.