<< >> NASA ASRS Report 1408112, December 2016

B737-800 dispatcher reported not being able to contact a flight that was diverting due to a fuel leak and not amending the release for the new destination.

Attributes
ACN	1408112
Time
Date	201612
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	VMC
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Fuel System
Person 1
Function	Dispatcher
Events
Anomaly	Aircraft Equipment Problem Critical Inflight Event / Encounter Fuel Issue

Narrative:

[I was] unable to contact flight released was not amended for new destination. [The flight] diverted due to a possible fuel leak. Diversion was noticed on [computer]. No confirmation by the crew was received. Due to the location and the uncertainty of the diversion the release was not amended for the new destination of [diversion airport]. Dispatch tried to contact the flight by ACARS and by radio but with no success. Crew reported problem with the ACARS. Dispatch contacted [the diversion airport] tower to get conformation of diversion and the reason for the diversion.

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Original NASA ASRS Text

Title: B737-800 Dispatcher reported not being able to contact a flight that was diverting due to a fuel leak and not amending the release for the new destination.

Narrative: [I was] unable to contact flight released was not amended for new destination. [The flight] diverted due to a possible fuel leak. Diversion was noticed on [computer]. No confirmation by the crew was received. Due to the location and the uncertainty of the diversion the release was not amended for the new destination of [diversion airport]. Dispatch tried to contact the flight by ACARS and by radio but with no success. Crew reported problem with the ACARS. Dispatch contacted [the diversion airport] tower to get conformation of diversion and the reason for the diversion.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.