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Air carrier dispatcher reported he is experiencing communication difficulties with flights related to ACARS problems.
| Attributes | |
| ACN | 1396160 |
| Time | |
| Date | 201610 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe |
Narrative:
This is a known problem with the ACARS. I reported this problem several weeks ago when I had a medical emergency. ACARS continues to fail to report incoming messages to the dispatcher. This is a critical breakdown between the captain and dispatcher. Captain sent a message; [but] I did not receive the message until [about an hour and a half later] after the flight had landed.
Original NASA ASRS Text
Title: Air carrier Dispatcher reported he is experiencing communication difficulties with flights related to ACARS problems.
Narrative: This is a known problem with the ACARS. I reported this problem several weeks ago when I had a medical emergency. ACARS continues to fail to report incoming messages to the Dispatcher. This is a critical breakdown between the Captain and Dispatcher. Captain sent a message; [but] I did not receive the message until [about an hour and a half later] after the flight had landed.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.