Crj-700 flight attendant reported the passenger entry door handrail came forward more than it should...

Narrative:

I was checking indicators on the entry door to make sure it was closed at which time I noticed that the handrail was coming forward more than it should and the pins were not in the retaining bracket. I informed the captain and he informed maintenance. When maintenance came on they showed me an engineering technical notice showing that the passenger door handrails-removal of the spring brackets (clip). The removal of this clip caused the hand rail to fall forward causing me to not be able to close the door as my manual instructs. It also come right above my head making it a safety hazard on standing or in severe turbulence. Because the clip was removed caused the problem. Replace the clips and stabilize the handrail would fix the problem.

Original NASA ASRS Text

Title: CRJ-700 Flight Attendant reported the passenger entry door handrail came forward more than it should not allowing the door to close using the normal procedures due to a missing retaining clip.

Narrative: I was checking indicators on the entry door to make sure it was closed at which time I noticed that the handrail was coming forward more than it should and the pins were not in the retaining bracket. I informed the captain and he informed maintenance. When maintenance came on they showed me an engineering technical notice showing that the passenger door handrails-Removal of the spring brackets (clip). The removal of this clip caused the hand rail to fall forward causing me to not be able to close the door as my manual instructs. It also come right above my head making it a safety hazard on standing or in severe turbulence. Because the clip was removed caused the problem. Replace the clips and stabilize the handrail would fix the problem.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1352065
Time
Date	201604
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Regional Jet 700 ER/LR (CRJ700)
Operating Under FAR Part	Part 121
Flight Phase	Parked
Component
Aircraft Component	Exterior Pax/Crew Door
Person 1
Function	Flight Attendant In Charge
Qualification	Flight Attendant Current
Events
Anomaly	Aircraft Equipment Problem Less Severe

Crj-700 flight attendant reported the passenger entry door handrail came forward more than it should not allowing the door to close using the normal procedures due to a missing retaining clip.