 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Passengers started boarding before the flight attendants were ready for them.
| Attributes | |
| ACN | 1328205 |
| Time | |
| Date | 201601 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
All flight attendants were in forward cabin with the captain while he was providing us with his safety briefing. Gate agents sent passengers down 2 minutes early. Crew noticed passengers were boarding the aircraft at door 2L with no fas at the door. This is a violation of far 121.394 flight attendant requirements during passenger boarding. It states: 'the flight attendants must be evenly distributed throughout the airplane cabin; in the vicinity of the floor-level exits to provide the most effective assistance in the event of an emergency.' this seems to be happening quite frequently. Evidently customer service agents have been given a directive to 'board 2 minutes early' regardless if the flight attendants are ready or agree with it (which we do not).
Original NASA ASRS Text
Title: Passengers started boarding before the flight attendants were ready for them.
Narrative: All flight attendants were in forward cabin with the Captain while he was providing us with his safety briefing. Gate agents sent passengers down 2 minutes early. Crew noticed passengers were boarding the aircraft at Door 2L with no FAs at the door. This is a violation of FAR 121.394 flight attendant requirements during passenger boarding. It states: 'the flight attendants must be evenly distributed throughout the airplane cabin; in the vicinity of the floor-level exits to provide the most effective assistance in the event of an emergency.' This seems to be happening quite frequently. Evidently customer service agents have been given a directive to 'board 2 minutes early' regardless if the flight attendants are ready or agree with it (which we do not).
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.