B757 captain reported problems with his ipad apps while trying to obtain company information.

Attributes
ACN	1325158
Time
Date	201601
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Electronic Library (other than Nav database)
Person 1
Function	Captain
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Published Material / Policy

Narrative:

Using my ipad to research company information. It stopped responding and indicated 'loading.' never recovered. Tried hard re-boot of ipad - no help. After the hard re-boot I tried to open the app and it flashes a number of 'loading' screens then a login screen that; I believe; requires an apple account. Entered my apple account information and it rejects it. I checked the app versions and they both appear current. I had this same issue on a flight and had to remove apps plus disable the hotel wireless input and use the lte signal to re-load the apps and then 125 updates. Apparently this will be required again.

Original NASA ASRS Text

Title: B757 Captain reported problems with his iPad apps while trying to obtain company information.

Narrative: Using my iPad to research company information. It stopped responding and indicated 'LOADING.' Never recovered. Tried hard re-boot of iPad - no help. After the hard re-boot I tried to open the app and it flashes a number of 'LOADING' screens then a LOGIN screen that; I believe; requires an Apple account. Entered my Apple account information and it rejects it. I checked the app versions and they both appear current. I had this same issue on a flight and had to remove apps plus disable the hotel wireless input and use the LTE signal to re-load the apps and then 125 updates. Apparently this will be required again.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.