Narrative:

Just prior to pushback; my first officer informed me that the tablet had locked up. He had tried to re-start it; but the computer was showing an error message. I decided to give company maintenance a call on the radio. Issues like these are not generally hard to fix and at the most would require an MEL. The response we received was; 'if you are off the gate; call (headquarters).' no; we said; we were at the gate. 'Is the jetway pulled back?' we heard over the radio. 'No' we said; we were still at the gate with the jetway pulled up. We had a technician come to the aircraft and took the tablet into the forward galley. A few minutes later he had resolved the issue and handed the functioning computer back to us. He then left down the jetway. I got up with the logbook and followed him; asking if he wanted to put anything in the logbook. No he said; we were good to go and he left.at this point I was a little unsure of what to do. We all have laptop computers and sometimes they do funky things. Sometimes a little knowledge goes a long way and fixes things real easy. Was this the same as an aircraft part that didn't work? Was it worth getting into an argument with another employee who clearly didn't want to spend another second on my airplane? There's a saying that goes; 'is this the hill you want to die on?' to me this was not the fight I thought was necessary; so we continued the rest of the day uneventfully. If I was mistaken or if the policy of the company should be made clearer to the folks in maintenance; perhaps a little more training and direction is in order. Thanks for your time on this.

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Original NASA ASRS Text

Title: Captain reported that the First Officer's tablet had locked up. A Maintenance Technician corrected the problem; but did not make a logbook entry.

Narrative: Just prior to pushback; my FO informed me that the tablet had locked up. He had tried to re-start it; but the computer was showing an error message. I decided to give Company Maintenance a call on the radio. Issues like these are not generally hard to fix and at the most would require an MEL. The response we received was; 'If you are off the gate; call (Headquarters).' No; we said; we were at the gate. 'Is the jetway pulled back?' we heard over the radio. 'No' we said; we were still at the gate with the jetway pulled up. We had a Technician come to the aircraft and took the tablet into the forward galley. A few minutes later he had resolved the issue and handed the functioning computer back to us. He then left down the jetway. I got up with the logbook and followed him; asking if he wanted to put anything in the logbook. No he said; we were good to go and he left.At this point I was a little unsure of what to do. We all have laptop computers and sometimes they do funky things. Sometimes a little knowledge goes a long way and fixes things real easy. Was this the same as an aircraft part that didn't work? Was it worth getting into an argument with another Employee who clearly didn't want to spend another second on my airplane? There's a saying that goes; 'Is this the hill you want to die on?' To me this was not the fight I thought was necessary; so we continued the rest of the day uneventfully. If I was mistaken or if the policy of the Company should be made clearer to the folks in Maintenance; perhaps a little more training and direction is in order. Thanks for your time on this.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.