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B737-800 captain reported receiving a weight and balance without a lap child which is not in agreement with the load sheet from the gate agent. Station operations' is contacted to reconcile the discrepancy; which operations offers to do without contacting the gate agent. The captain asks that the gate agent be contacted to properly reconcile the discrepancy.
| Attributes | |
| ACN | 1321154 |
| Time | |
| Date | 201512 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | DCA.Airport |
| State Reference | DC |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
After pushback prior to taxi; load closeout showed 167 pax no lap child. Agent's souls on board (sob) was 168 including 1 lap child. Requested dca ops to confirm status of lap child on a/c. Operation's answer was 'tell me what you need for numbers and I will give it to you.' my reply 'that's not the way it works. Contact agent and confirm sobs.' it took one inaccurate voice reading plus one inaccurate rev 1 to obtain an accurate rev 2 closeout and finally takeoff. This was a violation of proper security and safety procedures.
Original NASA ASRS Text
Title: B737-800 Captain reported receiving a weight and balance without a lap child which is not in agreement with the load sheet from the Gate Agent. Station Operations' is contacted to reconcile the discrepancy; which operations offers to do without contacting the Gate Agent. The Captain asks that the Gate Agent be contacted to properly reconcile the discrepancy.
Narrative: After pushback prior to taxi; load closeout showed 167 pax no lap child. Agent's Souls on Board (SOB) was 168 including 1 lap child. Requested DCA ops to confirm status of lap child on a/c. Operation's Answer was 'Tell me what you need for numbers and I will give it to you.' My reply 'That's not the way it works. Contact agent and confirm SOBs.' It took one inaccurate voice reading plus one inaccurate REV 1 to obtain an accurate REV 2 Closeout and finally takeoff. This was a violation of proper Security and Safety procedures.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.