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Flight crew reported taxiing their A321 into the gate with no marshal or agent to operate the jet bridge. Ground personnel began fueling the aircraft while the doors were still closed.
| Attributes | |
| ACN | 1309948 |
| Time | |
| Date | 201511 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A321 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Person 2 | |
| Function | First Officer Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural FAR |
Narrative:
We arrived at gate slightly early. Initially; nobody at gate to marshal us in. Arrived at gate and shutdown. No agent to operate the jet bridge. Three calls by radio and one cell phone call to ops to get an agent down to the jet bridge. The first officer then noticed that the fueler was hooked up to the aircraft and fueling; while the aircraft entry doors were closed and the jet bridge still away from the aircraft. Attempted to call ops once again to tell them to stop fueling but there was an inbound medical emergency on the radio and we did not want to block their transmissions. An agent finally arrived fifteen minutes after we set the brake and we deplaned normally.have fueler make sure the door is open before he/she starts fueling.
Original NASA ASRS Text
Title: Flight crew reported taxiing their A321 into the gate with no Marshal or Agent to operate the jet bridge. Ground personnel began fueling the aircraft while the doors were still closed.
Narrative: We arrived at Gate slightly early. Initially; nobody at gate to marshal us in. Arrived at gate and shutdown. No agent to operate the jet bridge. Three calls by radio and one cell phone call to ops to get an agent down to the jet bridge. The first officer then noticed that the fueler was hooked up to the aircraft and fueling; while the aircraft entry doors were closed and the jet bridge still away from the aircraft. Attempted to call ops once again to tell them to stop fueling but there was an inbound medical emergency on the radio and we did not want to block their transmissions. An agent finally arrived fifteen minutes after we set the brake and we deplaned normally.Have fueler make sure the door is open before he/she starts fueling.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.