ZLA controller had a lifeguard flight that he wanted to get a direct routing for. He called the appr...

Narrative:

I took a point out from sector 10 on aircraft X climbing east. I immediately looked at the flight plan and saw that the aircraft was going to canada via boise and had the controller in charge call the area F supervisor to ask if we could send the medevac through nellis airspace. He said we could do it; so I then called bearmat and asked if they could take a point out on the aircraft. The 'controller's' response was 'we don't do point outs.' now; this wasn't a safety situation; but it is an important culture that needs to be rectified. There are very few controllers who will give a medevac direct routing or even try to get approval or clearance through military airspace. We just need to do better and work together to get priority aircraft priority handling.I think we need to have yearly cbi's [computer based instruction] and briefings to remind controllers what their responsibilities are regarding medevac and priority aircraft. We also need to work with the surrounding military facilities and force them to work these aircraft or sterilize their airspace to accommodate them.

Original NASA ASRS Text

Title: ZLA Controller had a lifeguard flight that he wanted to get a direct routing for. He called the approving military facility and they said they don't approve point outs. Controller thought that a service to the flight was denied by the military facility.

Narrative: I took a point out from sector 10 on Aircraft X climbing east. I immediately looked at the flight plan and saw that the aircraft was going to Canada via Boise and had the CIC call the area F supervisor to ask if we could send the medevac through Nellis airspace. He said we could do it; so I then called Bearmat and asked if they could take a point out on the aircraft. The 'controller's' response was 'We don't do point outs.' Now; this wasn't a safety situation; but it is an important culture that needs to be rectified. There are very few controllers who will give a medevac direct routing or even try to get approval or clearance through military airspace. We just need to do better and work together to get priority aircraft priority handling.I think we need to have yearly CBI's [Computer Based Instruction] and briefings to remind controllers what their responsibilities are regarding medevac and priority aircraft. We also need to work with the surrounding military facilities and force them to work these aircraft or sterilize their airspace to accommodate them.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1251789
Time
Date	201504
Local Time Of Day	0001-0600
Place
Locale Reference	ZLA.ARTCC
State Reference	CA
Environment
Light	Night
Aircraft 1
Make Model Name	Light Transport Low Wing 2 Turbojet Eng
Flight Phase	Climb
Flight Plan	IFR
Person 1
Function	Enroute
Qualification	Air Traffic Control Fully Certified
Experience	Air Traffic Control Time Certified In Pos 1 (yrs) 20
Events
Anomaly	ATC Issue All Types Deviation - Procedural Published Material / Policy

ZLA controller had a lifeguard flight that he wanted to get a direct routing for. He called the approving military facility and they said they don't approve point outs. Controller thought that a service to the flight was denied by the military facility.