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B767 first officer reported he was unable to update his company ipad and suggested a change in the software involved.
| Attributes | |
| ACN | 1247153 |
| Time | |
| Date | 201503 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B767 Undifferentiated or Other Model |
| Component | |
| Aircraft Component | Tablet |
| Person 1 | |
| Function | First Officer |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
This morning; I was updating my company ipad with all the recent manual changes. After everything downloaded; I tried to access OM volume I for the 757/767. It failed to open and just gave me a gray screen. I deleted it and downloaded it again. Still; no manual. I purged all the manuals and downloaded them again. Still; no OM vol I. I also attempted to download the manual onto my personal ipad. The manual won't even download there. With all the changes; I was trying to be prudent and read up on them after coming off vacation. I cannot even do that! I'm just glad I checked on this now. I'd hate to be over the middle of the atlantic; needing to reference the manual and just getting a gray screen. [The software] is a very buggy program and needs to be fixed promptly! Pilots cannot be left wondering when or if we'll actually be able to reference a manual; should the need occur.a completely new program for our manuals needs to be developed. The [software] cannot be trusted. I've had this occur too many times. Now it's to an extremely important manual that we reference constantly. A new; more stable program needs to be developed and/or pdf copies need to be added to the ipad.
Original NASA ASRS Text
Title: B767 First Officer reported he was unable to update his company iPad and suggested a change in the software involved.
Narrative: This morning; I was updating my company iPad with all the recent manual changes. After everything downloaded; I tried to access OM Volume I for the 757/767. It failed to open and just gave me a gray screen. I deleted it and downloaded it again. Still; no manual. I purged all the manuals and downloaded them again. Still; no OM Vol I. I also attempted to download the manual onto my personal iPad. The manual won't even download there. With all the changes; I was trying to be prudent and read up on them after coming off vacation. I cannot even do that! I'm just glad I checked on this now. I'd hate to be over the middle of the Atlantic; needing to reference the manual and just getting a gray screen. [The software] is a very buggy program and needs to be fixed promptly! Pilots cannot be left wondering when or if we'll actually be able to reference a manual; should the need occur.A completely new program for our manuals needs to be developed. The [software] cannot be trusted. I've had this occur too many times. Now it's to an extremely important manual that we reference constantly. A new; more stable program needs to be developed and/or PDF copies need to be added to the iPad.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.