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An A320 captain noted that as station operations are outsourced; adherence to ramp SOP is lacking. At this station; the pushback verbiage and hand signal were not employed.
| Attributes | |
| ACN | 1246531 |
| Time | |
| Date | 201503 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
Not one part of this pushback from this station's personnel followed SOP - not the verbiage; not the hand signals; nothing. The most egregious was that I never got the arms at 45 degree signal (aircraft is clear/ready for next) from the marshaller. All he did was give a salute-like gesture then he walked away. I tried to call ops to get someone out there who actually knew what they were doing; but; or course; no one would answer the radio. This seems to be the case more and more as we outsource our stations. I'm not sure if is a lack of training; lack of ability; or lack of caring; but these outsourced stations rarely follow SOP and are a huge safety risk.
Original NASA ASRS Text
Title: An A320 Captain noted that as station operations are outsourced; adherence to ramp SOP is lacking. At this Station; the pushback verbiage and hand signal were not employed.
Narrative: Not one part of this pushback from this station's personnel followed SOP - not the verbiage; not the hand signals; nothing. The most egregious was that I never got the arms at 45 degree signal (aircraft is clear/ready for next) from the marshaller. All he did was give a salute-like gesture then he walked away. I tried to call Ops to get someone out there who actually knew what they were doing; but; or course; no one would answer the radio. This seems to be the case more and more as we outsource our stations. I'm not sure if is a lack of training; lack of ability; or lack of caring; but these outsourced stations rarely follow SOP and are a huge safety risk.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.