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Gate agent describes his role in a passenger count error that results in an incorrect weight and balance calculation.
| Attributes | |
| ACN | 1218344 |
| Time | |
| Date | 201411 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance |
Narrative:
I was acting controlling agent. Customs & border protection (cbp) informed us they were taking off a pax who had lied to them about the amount of money he was transporting. We correctly conducted the required. I don't personally remove someone from the flight until they pass the gate threshold I don't remove them off to prevent any inconsistencies and they never exited the jetbridge area until well after I had left to go home. In the end the passenger was not removed from the manifest until the aircraft was inflight resulting in incorrect weights and counts- my possible failure was not informing my replacement that I had not removed the passenger yet as he was still in the secure jetbridge area being held by cbp when I went home. During that time we were also had a steady stream of passengers connecting; and with monitoring the needs of the flight attendants and preventing any further delays which complicated matters and possibly diluted the tasks left to complete.
Original NASA ASRS Text
Title: Gate Agent describes his role in a passenger count error that results in an incorrect weight and balance calculation.
Narrative: I was acting controlling agent. Customs & Border Protection (CBP) informed us they were taking off a pax who had lied to them about the amount of money he was transporting. We correctly conducted the required. I don't personally remove someone from the flight until they pass the gate threshold I don't remove them off to prevent any inconsistencies and they never exited the jetbridge area until well after I had left to go home. In the end the passenger was not removed from the manifest until the aircraft was inflight resulting in incorrect weights and counts- My possible failure was not informing my replacement that I had not removed the passenger yet as he was still in the secure jetbridge area being held by CBP when I went home. During that time we were also had a steady stream of passengers connecting; and with monitoring the needs of the flight attendants and preventing any further delays which complicated matters and possibly diluted the tasks left to complete.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.