 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
A dispatcher reported that a dispatch pc performed a windows complete shutdown which could not be stopped. His communications with airborne flights were disrupted.
| Attributes | |
| ACN | 1199104 |
| Time | |
| Date | 201408 |
| Local Time Of Day | 0001-0600 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural FAR |
Narrative:
The pc at desk 33 displayed a window which indicated that windows would perform a complete shutdown and restart which would occur at the end of a 3 minute timer.the shutdown could not be canceled and; in fact; did occur at the end of the timer. I was the only dispatcher on duty at the time; and flights were still airborne when I was forced to close all programs. This disruption certainly caused a loss of situational awareness and definitely created a potential safety issue. I suggest we disable automatic restarts for dispatch pcs.
Original NASA ASRS Text
Title: A Dispatcher reported that a Dispatch PC performed a Windows complete shutdown which could not be stopped. His communications with airborne flights were disrupted.
Narrative: The PC at Desk 33 displayed a window which indicated that Windows would perform a complete shutdown and restart which would occur at the end of a 3 minute timer.The shutdown could not be canceled and; in fact; did occur at the end of the timer. I was the only Dispatcher on duty at the time; and flights were still airborne when I was forced to close all programs. This disruption certainly caused a loss of situational awareness and definitely created a potential safety issue. I suggest we disable automatic restarts for Dispatch PCs.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.