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ZFW controller reports of automation problem between ZFW and sps approach.
| Attributes | |
| ACN | 1192230 |
| Time | |
| Date | 201408 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZFW.ARTCC |
| State Reference | TX |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Large Transport |
| Operating Under FAR Part | Part 91 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Enroute |
| Qualification | Air Traffic Control Fully Certified |
| Experience | Air Traffic Control Time Certified In Pos 1 (yrs) 14 |
| Events | |
| Anomaly | ATC Issue All Types Deviation - Procedural Published Material / Policy |
Narrative:
I cleared aircraft X out of the westover MOA to return to sps. I put 12;000 feet in the altitude portion of the data block; then pressed south and the aircrafts cid; then enter to hand the aircraft off to sps approach. I returned to scanning the northern part of my airspace assuming the handoff was flashed to sps approach. Csm tower; okc approach; and end approach then all called me on the shout lines within 10 seconds of each other as I'm trying to take care of their requests and information; multiple aircraft also call in on frequency. As I'm trying to take care of everyone's request; sps approach calls and asks if that target is aircraft X returning to base; I said; 'yes.' then I tried to flash a handoff to them again; this time it didn't take again. So I had to RF aircraft X's flight plan to sps approach. Once I did that the aircraft handed off to sps approach without any issues. For what ever reason; automation between our two facilities;(ZFW:sps) isn't always seamless as it needs to be. I know I handed aircraft X off the first time; and just didn't have time to get back and check the handoff. It would be great if it would work all the time; but we see this automation issue all the time when it comes to handoffs to sps.fix the automation so the flight plans consistently pass; so there will not be any missed handoffs.
Original NASA ASRS Text
Title: ZFW Controller reports of automation problem between ZFW and SPS Approach.
Narrative: I cleared Aircraft X out of the Westover MOA to return to SPS. I put 12;000 feet in the altitude portion of the data block; then pressed S and the aircrafts CID; then enter to hand the aircraft off to SPS Approach. I returned to scanning the northern part of my airspace assuming the handoff was flashed to SPS Approach. CSM Tower; OKC Approach; and END Approach then all called me on the shout lines within 10 seconds of each other as I'm trying to take care of their requests and information; multiple aircraft also call in on frequency. As I'm trying to take care of everyone's request; SPS Approach calls and asks if that target is Aircraft X returning to base; I said; 'Yes.' Then I tried to flash a handoff to them again; this time it didn't take again. So I had to RF Aircraft X's flight plan to SPS Approach. Once I did that the aircraft handed off to SPS Approach without any issues. For what ever reason; automation between our two facilities;(ZFW:SPS) isn't always seamless as it needs to be. I know I handed Aircraft X off the first time; and just didn't have time to get back and check the handoff. It would be great if it would work all the time; but we see this automation issue all the time when it comes to handoffs to SPS.Fix the automation so the flight plans consistently pass; so there will not be any missed handoffs.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.