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Dispatcher was unable on first attempt to contact flight crew that was experiencing an emergency.
| Attributes | |
| ACN | 1075945 |
| Time | |
| Date | 201303 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Climb |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown |
Narrative:
After departure; flight crew sent me an ACARS message: 'call me 7700'i attempted a phone patch; the phone rang several times; but then disconnected. I dialed the frequency again and was successful in contacting the crew. Crew reported EICAS message: 'right engine fuel filter'; and flight manual required landing at nearest suitable airport. Flight returned to [the departure airport]. Reason for this report is I should not need to dial twice to make contact with crew via radio. Either the phone system is still not working properly (most likely) or commercial radio frequency is not reliable. I should not have to worry about phone reliability during an emergency.
Original NASA ASRS Text
Title: Dispatcher was unable on first attempt to contact flight crew that was experiencing an emergency.
Narrative: After departure; flight crew sent me an ACARS message: 'call me 7700'I attempted a phone patch; the phone rang several times; but then disconnected. I dialed the frequency again and was successful in contacting the crew. Crew reported EICAS message: 'Right engine fuel filter'; and flight manual required landing at nearest suitable airport. Flight returned to [the departure airport]. Reason for this report is I should not need to dial twice to make contact with crew via radio. Either the phone system is still not working properly (most likely) or Commercial Radio frequency is not reliable. I should not have to worry about phone reliability during an emergency.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.