ZOB controller described an incorrect routing event when software indicated the correct routing was ...

Narrative:

D-side controller issued a clearance direct to the extol intersection just on the east side of our airspace. I route keyed the aircraft in direct extol it appeared to process correctly; however there have been known issues with the processing using this particular intersection. When I routed in direct using the route key I had not noticed the computer dropped out the Shaff7 arrival to ewr; last I saw on my acl the aircraft had the arrival. ZBW reported the deviation; they showed the aircraft direct extol direct ewr which was not in fact what the aircraft was doing. I believe the software should at least show us a processing error or some kind of notification if it is going to drop any portion of routing. I also see several times a day where ZBW routes props inbound to cyyz direct to the linng intersection and the computer drops out the Verko2 arrival; but if I look in the previous route it shows the had the proper arrival.

Original NASA ASRS Text

Title: ZOB Controller described an incorrect routing event when software indicated the correct routing was processing correctly but in fact was dropping out a key route segment.

Narrative: D-Side Controller issued a clearance direct to the EXTOL Intersection just on the east side of our airspace. I route keyed the aircraft in direct EXTOL it appeared to process correctly; however there have been known issues with the processing using this particular intersection. When I routed in direct using the route key I had not noticed the computer dropped out the Shaff7 arrival to EWR; last I saw on my ACL the aircraft had the arrival. ZBW reported the deviation; they showed the aircraft direct EXTOL direct EWR which was not in fact what the aircraft was doing. I believe the software should at least show us a processing error or some kind of notification if it is going to drop any portion of routing. I also see several times a day where ZBW routes props inbound to CYYZ direct to the LINNG Intersection and the computer drops out the Verko2 arrival; but if I look in the previous route it shows the had the proper arrival.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1075880
Time
Date	201303
Local Time Of Day	0001-0600
Place
Locale Reference	ZOB.ARTCC
State Reference	OH
Aircraft 1
Make Model Name	Dash 8-400
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Enroute
Qualification	Air Traffic Control Developmental
Events
Anomaly	ATC Issue All Types Deviation - Track / Heading All Types

ZOB controller described an incorrect routing event when software indicated the correct routing was processing correctly but in fact was dropping out a key route segment.