|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Locale Reference||airport : pbi|
|Operator||common carrier : air carrier|
|Make Model Name||Large Transport, Low Wing, 3 Turbojet Eng|
|Flight Phase||ground : preflight|
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Affiliation||company : air carrier|
|Function||flight crew : first officer|
|Qualification||pilot : instrument|
pilot : commercial
|Anomaly||other anomaly other|
|Independent Detector||other flight crewa|
|Consequence||faa : reviewed incident with flight crew|
|Primary Problem||ATC Human Performance|
|Air Traffic Incident||other|
As copilot of air carrier Z flight xyz I called pbi clearance delivery at XA05 for our regularly scheduled departure time of XA15 to receive our clearance. The call was air carrier a xyz. The response from pbi was that the computers were down and they had no clearance for air carrier a xyz. From this time forward the controller had it in his mind that we were air carrier B xyz. With all 3 crew members in the cockpit monitoring clearance delivery, the controller only once called us air carrier B xyz, to which we said, 'air carrier a xyz.' after repeated calls on our company radio to refile our clearance which was originally sent at SB21Z. The company told us to have pbi check strip # xdb, to which pbi answered, 'but that's for air carrier Z xyz.' so finally, about 30 mins after our scheduled departure time, we got a clearance. The ground controller said he heard the pbi controller call us air carrier B xyz. I don't even think there was an air carrier B aircraft on the field at that time. Gave us his phone # as we told him that we wanted to save the tapes so that a report could be filed. The captain and I called him upon our arrival in dtw and he had reviewed the tapes. He said the person giving the clearance called us air carrier B xyz at least 12 times. He said that we always answered as air carrier Z xyz. All 3 crew members only heard the air carrier B xyz call once. He then said actually his controller was saying '...de xyz.' I was only hearing xyz. Supervisor was very nice in admitting an error had been made by his controller, but also tried to blame us for answering a call sign for another aircraft's call sign. I would appreciate someone else's review of the tapes.
Original NASA ASRS Text
Title: ACR LGT DELAYED GETTING CLRNC FROM CLRNC DELIVERY BECAUSE CLRNC DELIVERY CTLR HAD WRONG ACR NAME IN MIND.
Narrative: AS COPLT OF ACR Z FLT XYZ I CALLED PBI CLRNC DELIVERY AT XA05 FOR OUR REGULARLY SCHEDULED DEP TIME OF XA15 TO RECEIVE OUR CLRNC. THE CALL WAS ACR A XYZ. THE RESPONSE FROM PBI WAS THAT THE COMPUTERS WERE DOWN AND THEY HAD NO CLRNC FOR ACR A XYZ. FROM THIS TIME FORWARD THE CTLR HAD IT IN HIS MIND THAT WE WERE ACR B XYZ. WITH ALL 3 CREW MEMBERS IN THE COCKPIT MONITORING CLRNC DELIVERY, THE CTLR ONLY ONCE CALLED US ACR B XYZ, TO WHICH WE SAID, 'ACR A XYZ.' AFTER REPEATED CALLS ON OUR COMPANY RADIO TO REFILE OUR CLRNC WHICH WAS ORIGINALLY SENT AT SB21Z. THE COMPANY TOLD US TO HAVE PBI CHK STRIP # XDB, TO WHICH PBI ANSWERED, 'BUT THAT'S FOR ACR Z XYZ.' SO FINALLY, ABOUT 30 MINS AFTER OUR SCHEDULED DEP TIME, WE GOT A CLRNC. THE GND CTLR SAID HE HEARD THE PBI CTLR CALL US ACR B XYZ. I DON'T EVEN THINK THERE WAS AN ACR B ACFT ON THE FIELD AT THAT TIME. GAVE US HIS PHONE # AS WE TOLD HIM THAT WE WANTED TO SAVE THE TAPES SO THAT A RPT COULD BE FILED. THE CAPT AND I CALLED HIM UPON OUR ARR IN DTW AND HE HAD REVIEWED THE TAPES. HE SAID THE PERSON GIVING THE CLRNC CALLED US ACR B XYZ AT LEAST 12 TIMES. HE SAID THAT WE ALWAYS ANSWERED AS ACR Z XYZ. ALL 3 CREW MEMBERS ONLY HEARD THE ACR B XYZ CALL ONCE. HE THEN SAID ACTUALLY HIS CTLR WAS SAYING '...DE XYZ.' I WAS ONLY HEARING XYZ. SUPVR WAS VERY NICE IN ADMITTING AN ERROR HAD BEEN MADE BY HIS CTLR, BUT ALSO TRIED TO BLAME US FOR ANSWERING A CALL SIGN FOR ANOTHER ACFT'S CALL SIGN. I WOULD APPRECIATE SOMEONE ELSE'S REVIEW OF THE TAPES.
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.