|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||atc facility : zlc|
|Controlling Facilities||tower : hln|
tower : mso
|Affiliation||government : faa|
|Function||controller : radar|
|Qualification||controller : radar|
|Experience||controller non radar : 4|
controller radar : 2
|Anomaly||other anomaly other|
|Independent Detector||other controllera|
|Resolutory Action||none taken : anomaly accepted|
|Primary Problem||ATC Human Performance|
|Air Traffic Incident||other|
|ATC Facility||other physical facility|
When a controller at ZLC sector 19 wanted to talk to the controllers at hln or mso, he must access a line used by 2 non radar approach controls and 3 FSS's, then he must dial a 2 digit # and wait for the controller at the approach to pick up the ringing line. This is the same process used by hln and mso when contacting ZLC sector 19. Many times it is necessary to rapidly access the controllers at hln or mso due to pilots busting restrictions or other reasons. It often takes longer than an acceptable amount of time to do this. We have been told for over a yr now that the quick access line or 'hot line' is just about ready for operation, however they keep putting it off. Our fab has been told no less than 3 times that the 'hot line' will be ready in less than a month, however they always claim due to 'equipment problems' they will have to push back the operational date. We had a systems error (major) in 1/88 that could have been avoided with a dedicated 'hot line.'
Original NASA ASRS Text
Title: NO DIRECT LAND LINES TO 2 APCH CTL FACS.
Narrative: WHEN A CTLR AT ZLC SECTOR 19 WANTED TO TALK TO THE CTLRS AT HLN OR MSO, HE MUST ACCESS A LINE USED BY 2 NON RADAR APCH CTLS AND 3 FSS'S, THEN HE MUST DIAL A 2 DIGIT # AND WAIT FOR THE CTLR AT THE APCH TO PICK UP THE RINGING LINE. THIS IS THE SAME PROCESS USED BY HLN AND MSO WHEN CONTACTING ZLC SECTOR 19. MANY TIMES IT IS NECESSARY TO RAPIDLY ACCESS THE CTLRS AT HLN OR MSO DUE TO PLTS BUSTING RESTRICTIONS OR OTHER REASONS. IT OFTEN TAKES LONGER THAN AN ACCEPTABLE AMOUNT OF TIME TO DO THIS. WE HAVE BEEN TOLD FOR OVER A YR NOW THAT THE QUICK ACCESS LINE OR 'HOT LINE' IS JUST ABOUT READY FOR OPERATION, HOWEVER THEY KEEP PUTTING IT OFF. OUR FAB HAS BEEN TOLD NO LESS THAN 3 TIMES THAT THE 'HOT LINE' WILL BE READY IN LESS THAN A MONTH, HOWEVER THEY ALWAYS CLAIM DUE TO 'EQUIP PROBS' THEY WILL HAVE TO PUSH BACK THE OPERATIONAL DATE. WE HAD A SYSTEMS ERROR (MAJOR) IN 1/88 THAT COULD HAVE BEEN AVOIDED WITH A DEDICATED 'HOT LINE.'
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.