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A dispatcher's ability to communicate with a flight experiencing problems was compromised by dysfunctional new communications hardware.
| Attributes | |
| ACN | 1027133 |
| Time | |
| Date | 201208 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.ARTCC |
| State Reference | US |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Nosewheel Steering |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural Published Material / Policy |
Narrative:
After departure [one of my] flights experienced a nose wheel steering ECAM alert. While trying to work this situation which was a declared emergency by the crew; I experienced numerous delays/lock ups by [our new communications system]. If this situation had been time critical; these breakdowns would have presented a significant hindrance in my ability to transmit and receive critical information to/from the flight crew in a timely manner. This tool represents a significant safety issue. It needs to be fixed or replaced before someone gets hurt.
Original NASA ASRS Text
Title: A Dispatcher's ability to communicate with a flight experiencing problems was compromised by dysfunctional new communications hardware.
Narrative: After departure [one of my] flights experienced a nose wheel steering ECAM alert. While trying to work this situation which was a declared emergency by the crew; I experienced numerous delays/lock ups by [our new communications system]. If this situation had been time critical; these breakdowns would have presented a significant hindrance in my ability to transmit and receive critical information to/from the flight crew in a timely manner. This tool represents a significant safety issue. It needs to be fixed or replaced before someone gets hurt.
Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.