Narrative:

I was the PIC flying an medium large transport on a flight from hnl to kahului, maui. WX was scattered clouds with good visibility and winds were 060 19 gusting to 27 KTS. The aircraft was configured for landing on the normal schedule, stabilized on G/south to runway 2 by 500' at the vref + 20 KIAS. On very short final I felt the aircraft begin to sink, added power and increased attitude slightly while glancing down at the airspeed. Speed had decreased only slightly to just under vref + 20. As I glanced up I could see we had a higher than normal sink rate and again added power and increased attitude. About 1-2 seconds later we landed firmly. There was no apparent sideslip and roll out and runway turn off were west/O incident. Our schedule called for us to continue on to hilo, hi, and during the turn around I checked with the cabin crew to see how they felt and see if any of the passenger had said anything. The response was that the cabin crew were all ok and that there had been no passenger complaints. Based on my judgement that the landing had been firm, but did not qualify as a hard landing, and the lack of crew or passenger complaints, the flight was continued to hilo. Approaching level off en route to hilo the first F/a informed me that the second F/a was nauseous and one of the passenger stated that she had neck and shoulder discomfort. Per our operations manual, I called ahead to hilo to have medical attention standing by. Crash and rescue personnel initially met the aircraft followed by county paramedics and both the F/a and the passenger were transported to hilo hospital for medical attention. I called dispatch from hilo ramp to inform them of the situation and they said that they were sending another F/a down to complete our crew and we would be continuing our schedule upon her arrival. I then went out to the aircraft and gave it a very thorough walk around with particular emphasis on the landing gear and the associated sections of the aircraft. I found no irregularities. Company ground personnel were talking to maintenance on the phone and maintenance said that they were sending company inspectors to perform a hard landing inspection. The mechanics gave the aircraft a very thorough inspection and found no irregularities. Per our operations manual, I made a log book entry stating that a F/a and a passenger had complained of injuries and the plane was done for a hard landing check. The mechanics signed off the log book, called hnl and dispatch released the aircraft for flight. We boarded passenger and returned to hnl. The aircraft and crew flew one additional round trip to maui and we were released from duty.

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Original NASA ASRS Text

Title: ACR MLG HARD LNDG CAUSES CABIN ATTENDANT AND PASSENGER INJURY.

Narrative: I WAS THE PIC FLYING AN MLG ON A FLT FROM HNL TO KAHULUI, MAUI. WX WAS SCATTERED CLOUDS WITH GOOD VISIBILITY AND WINDS WERE 060 19 GUSTING TO 27 KTS. THE ACFT WAS CONFIGURED FOR LNDG ON THE NORMAL SCHEDULE, STABILIZED ON G/S TO RWY 2 BY 500' AT THE VREF + 20 KIAS. ON VERY SHORT FINAL I FELT THE ACFT BEGIN TO SINK, ADDED PWR AND INCREASED ATTITUDE SLIGHTLY WHILE GLANCING DOWN AT THE AIRSPD. SPD HAD DECREASED ONLY SLIGHTLY TO JUST UNDER VREF + 20. AS I GLANCED UP I COULD SEE WE HAD A HIGHER THAN NORMAL SINK RATE AND AGAIN ADDED PWR AND INCREASED ATTITUDE. ABOUT 1-2 SECS LATER WE LANDED FIRMLY. THERE WAS NO APPARENT SIDESLIP AND ROLL OUT AND RWY TURN OFF WERE W/O INCIDENT. OUR SCHEDULE CALLED FOR US TO CONTINUE ON TO HILO, HI, AND DURING THE TURN AROUND I CHKED WITH THE CABIN CREW TO SEE HOW THEY FELT AND SEE IF ANY OF THE PAX HAD SAID ANYTHING. THE RESPONSE WAS THAT THE CABIN CREW WERE ALL OK AND THAT THERE HAD BEEN NO PAX COMPLAINTS. BASED ON MY JUDGEMENT THAT THE LNDG HAD BEEN FIRM, BUT DID NOT QUALIFY AS A HARD LNDG, AND THE LACK OF CREW OR PAX COMPLAINTS, THE FLT WAS CONTINUED TO HILO. APCHING LEVEL OFF ENRTE TO HILO THE FIRST F/A INFORMED ME THAT THE SECOND F/A WAS NAUSEOUS AND ONE OF THE PAX STATED THAT SHE HAD NECK AND SHOULDER DISCOMFORT. PER OUR OPS MANUAL, I CALLED AHEAD TO HILO TO HAVE MEDICAL ATTN STANDING BY. CRASH AND RESCUE PERSONNEL INITIALLY MET THE ACFT FOLLOWED BY COUNTY PARAMEDICS AND BOTH THE F/A AND THE PAX WERE TRANSPORTED TO HILO HOSPITAL FOR MEDICAL ATTN. I CALLED DISPATCH FROM HILO RAMP TO INFORM THEM OF THE SITUATION AND THEY SAID THAT THEY WERE SENDING ANOTHER F/A DOWN TO COMPLETE OUR CREW AND WE WOULD BE CONTINUING OUR SCHEDULE UPON HER ARR. I THEN WENT OUT TO THE ACFT AND GAVE IT A VERY THOROUGH WALK AROUND WITH PARTICULAR EMPHASIS ON THE LNDG GEAR AND THE ASSOCIATED SECTIONS OF THE ACFT. I FOUND NO IRREGULARITIES. CGP WERE TALKING TO MAINT ON THE PHONE AND MAINT SAID THAT THEY WERE SENDING COMPANY INSPECTORS TO PERFORM A HARD LNDG INSPECTION. THE MECHS GAVE THE ACFT A VERY THOROUGH INSPECTION AND FOUND NO IRREGULARITIES. PER OUR OPS MANUAL, I MADE A LOG BOOK ENTRY STATING THAT A F/A AND A PAX HAD COMPLAINED OF INJURIES AND THE PLANE WAS DONE FOR A HARD LNDG CHK. THE MECHS SIGNED OFF THE LOG BOOK, CALLED HNL AND DISPATCH RELEASED THE ACFT FOR FLT. WE BOARDED PAX AND RETURNED TO HNL. THE ACFT AND CREW FLEW ONE ADDITIONAL ROUND TRIP TO MAUI AND WE WERE RELEASED FROM DUTY.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.